Resume
Experience
GOYARD | New York, NY
Lead Painter – Workshop, Americas | Design Operations & Program Management Nov 2023 – Present
Promoted from Painter Jun 2021 – Nov 2023
• Lead operational and technical initiatives across New York and Rodeo Drive workshops, partnering with workshop leadership, administration, boutiques, and HQ to improve workflows, standardize processes, and maintain quality across locations.
• Designed and implemented standardized workflows and intake processes that reduced ambiguity, downstream communication, and production errors while improving order progression across boutique and workshop teams.
• Created and scaled a centralized Marquage knowledge system across NY and LA, improving access to technical standards, increasing painter autonomy, and reducing reliance on individual subject-matter experts.
• Developed structured onboarding, training, and skill-development programs; trained 6+ painters and established repeatable systems for technical instruction, evaluation, and continued development.
• Supported operational improvements that contributed to NY productivity increasing from approximately 15 to 25–30 units per painter per week, while maintaining quality standards.
• Partner with leadership on cross-workshop initiatives, performance challenges, technical evaluations, and high-visibility events, identifying operational gaps, coordinating solutions, and supporting execution across stakeholders.
SMART TWIGS | New York, NY
UX/UI Design Consultant Apr 2023 – Sep 2024
• Partnered with product managers and engineers to translate user needs, business goals, and technical constraints into actionable product requirements and design solutions.
• Led UX initiatives from research through delivery, coordinating research, information architecture, prototyping, testing, iteration, and design handoff.
• Identified workflow friction and developed product improvements, documentation, and enablement resources to improve usability, stakeholder alignment, and product adoption.
SKILLS
Design Operations & Program Management:
Program Management • Design Operations • Process Improvement • Workflow Optimization • Cross-Functional Collaboration • Stakeholder Management • Operational Planning • Prioritization • Risk & Dependency Management
Team Enablement & Operations:
Training & Onboarding • Knowledge Management • Process Documentation • Change Management • Quality Management • Team Development • Cross-Location Operations
Product & Design:
UX/UI Design • User Research • Design Thinking • Journey Mapping • Information Architecture • Prototyping • Usability Testing • Design Systems