Resume
Experience
Head Lead Painter / Operations Lead - Goyard
New York, NY • 2021–Present
Standardized painting protocols across 3+ workshops, reducing errors by 25–35%
Redesigned order intake tools, cutting lead times from 12 weeks to 4 weeks
Built onboarding systems and trained 6+ new painters
Led cross-functional coordination between sales, operations, and production
Developed documentation and QA systems to scale quality
UX Design Consultant - Smart Twigs
New York, NY • 2020–2021
Led visual design and UX improvements for client products
Conducted research and usability testing to refine onboarding flows
Created tutorials and demos to support stakeholder adoption
Skills
Product Design • Systems Thinking • Workflow Optimization • Design Systems
User Research • Prototyping • Stakeholder Alignment • Documentation
Figma • FigJam • Workshop Facilitation