Work
I design systems, tools, and workflows that reduce friction and help teams operate more effectively. Below are selected initiatives that highlight my approach to product thinking, operations, and enablement.
Scaling Operations Through Systems Design
Standardized workflows and quality systems across multiple workshops
Reduced errors 25–35% and improved turnaround time
Systems • Operations • Documentation • Leadership (META)
Redesigning Order Intake & Sales Tools
Clarified requirements and prevented production mistakes through better forms
Cut lead times from 12 weeks to 4 weeks
UX • Forms • Information Architecture
Training & Enablement Systems
Built onboarding and documentation tools to scale team knowledge
Improved ramp time and consistency across locations
Enablement • Onboarding • Systems
Additional Experience
Smart Twigs — UX Design Consultant
Led research and design initiatives improving onboarding clarity and stakeholder alignment.